WORK ORDERS · PROCEDURES · DISPATCH
An issue identified becomes a reviewed request, a dispatched work order, a checked-off procedure, and an audited completion — one record the whole way, never re-typed.
The real list: click-to-filter stat chips, inline editing, governed bulk status and due-date changes, CSV export — the list works offline and queued changes sync.
THE PIPELINE
STEP 1
Anyone raises an issue — title, priority, details.
STEP 2
A supervisor accepts or rejects with a note. Accepting creates the linked work order.
STEP 3
Drag it onto a technician's shift — skill match and current load shown live.
STEP 4
The attached procedure walks the tech through it — autosaving, even offline.
STEP 5
Completion, parts cost, and history land on the room, the asset, and the audit trail.
PROCEDURES
Build a template once in the drag-and-drop builder — eleven field kinds, from pass/fail inspections to meter readings bound to real meters — and attach it to any work order or recurrence.
SCHEDULE & DISPATCH
One page, two modes: a month/week calendar of everything scheduled — recurring occurrences included — and a dispatcher board where unassigned work drags onto technician shifts, ranked by skill match.
Skill match is fetched the moment a drag starts — rows re-rank live, best pair of hands first.
TEMPLATES
Recurrence rules — weekly · Mon, Thu or monthly · day 1, 15 — generate work orders on schedule. Completing one materializes the next; skipped occurrences show as missed, never silently dropped.
VENDORS
Dispatch a job to a vendor and they get a secure magic link — accept, mark complete, upload the report, add notes and photos, all from their phone. Their work lands in the same record, same audit trail.
Dispatched — emailed a secure no-login link
The walkthrough runs the full pipeline live — review, dispatch, procedure, audit.